FeedMe or Eats365? A Malaysian Restaurant Owner's Guide

Understanding Your Restaurant Needs in Malaysia

Malaysia's vibrant culinary scene encompasses a diverse array of dining establishments, each with unique operational needs. Choosing the right Point of Sale (POS) system is crucial for success, so let's explore what factors to consider.

1. Fine Dining Establishments
   Fine dining restaurants prioritize exceptional customer experiences. A POS system with advanced table management, reservation handling, and special request accommodation is essential. CRM integration can further personalize service and build loyalty.

2. Fast-Casual Restaurants
   Speed and efficiency are key in fast-casual dining. A POS system should offer quick order input, real-time kitchen display systems, and streamlined payments. Self-service kiosks or QR code ordering can further enhance speed and cater to tech-savvy customers.

3. Hawker Stalls and Food Trucks
   Mobile POS solutions are ideal for hawker stalls and food trucks. Offline transaction support is vital for areas with unreliable internet. Integration with local payment gateways like GrabPay and Touch 'n Go eWallet is crucial for cashless transactions.

4. High-Volume Restaurants
   High-volume restaurants need POS systems that can handle rapid transactions accurately. Inventory management, real-time reporting, and staff performance tracking are essential for maintaining efficiency during peak hours.

 

Common Operational Challenges

Regardless of restaurant type, some challenges are universal:

• Staff Training Complexity: A user-friendly POS interface simplifies training and minimizes errors.

• Menu Management: Efficient menu management tools are vital for quick updates during peak hours.

• Payment Integration: Seamless integration with local payment gateways is crucial for a smooth customer experience.

Choosing the right POS requires careful consideration of these factors. Your chosen system should meet your current needs and adapt to future growth. Now, let's delve into a detailed comparison of FeedMe and Eats365.

 

Read more: 3 Major Hiring Challenges Facing Malaysia’s F&B Industry and How Technology Can Help (eats365pos.com)

 

 

Eats365 | Pros, Cons & Key Features

Eats365 offers a robust suite of features tailored to Malaysian restaurants, including advanced table management, integrated online ordering, detailed inventory tracking, comprehensive reporting, CRM tools, and loyalty programs.

 

Eats365 Key Features:

• Scalability and Customizability: Eats365's modular design allows for flexible integration of expansion modules like mobile ordering or kitchen management systems. This makes it suitable for various establishments.

• Multi-Language Support: Supports multiple languages, enhancing user experience and operational efficiency.

• Comprehensive Reporting: Offers real-time access to various reports, empowering data-driven decisions.

• Hardware Requirements: Operates primarily on iPads and certain Android devices, which may necessitate investment in new hardware.

• Integrated Online Ordering: Enables restaurants to manage online orders from various sources and integrate with diverse payment providers—a significant advantage in Malaysia's growing online food delivery market.

• Multi-Brand/Location Management: Provides centralized management for restaurant groups, streamlining operations across multiple outlets. 

• Local Customer Support: Offers dedicated support in multiple languages, including English, Bahasa Malaysia, Mandarin, and Cantonese.

 

Eats365 Pros:

• Competitive pricing: Plans start around RM$99 /month with modular add‑ons for flexibility.

• Cloud-based with offline mode: Operations continue even if internet drops.

• Comprehensive features: Table & menu management, loyalty, inventory, CRM, kiosks, multi-location support.

• Open API & many integrations: Supports tools like Xero and delivery platforms for streamlined workflows.

• Enterprise-scalable: Supports multiple currencies, languages, franchise chains, etc.

• Supports multi-brand, multi-location operations through a structured three-tier hierarchy: organization → brand → shop, giving clear control at each level. Changes to menus, pricing, and item setups across any number of outlets can be made once and then instantly synced across all locations

• Built for international and franchise use: supports multi-currency, multi-language, and global third-party integrations

 

Eats365 Cons:

• Limited user reviews: Few independent user testimonials visible online

• Potential support shortcomings: Offers email/chat/tutorials, but limited third-party reports of 24/7 or proactive customer care

• Customization constraints: While APIs exist, out-of-the-box module flexibility may be limited for complex unique workflows

Eats365 is a comprehensive and adaptable POS solution designed to enhance operational efficiency and customer engagement. While the investment might be higher, its scalability, local support, extremely scalable and centralized multi-store management, and advanced features create a solid base for long-term growth. 

 

Read more: All-in-One POS System for Restaurants | Eats365 Malaysia (eats365pos.com)

 

FeedMe | Pros, Cons & Key Features

FeedMe offers a comprehensive suite of features tailored to meet the diverse needs of Malaysian restaurants. Its functionalities encompass table management, online ordering integration, inventory management, and reporting capabilities.

FeedMe Key Features:

• Table Management: Efficiently manage seating arrangements and track orders.

• Online Ordering Integration: Seamlessly integrates with various delivery platforms, automating order input.

• Inventory Management: Real-time stock tracking and automated replenishment.

• Reporting Capabilities: Access real-time sales reports and analytics for informed decision-making.

 

FeedMe Pricing Structure:

FeedMe offers tiered pricing plans:

• Lite Plan: RM 39 per month, includes essential features for small businesses.

• Standard Plan: RM 90 per month, offers advanced tools like QR code ordering and CRM integration.

• Premium Plan: RM 129 per month, provides comprehensive solutions including unlimited sub POS devices and delivery integration.

 

FeedMe Pros:

• Competitive Pricing: Affordable plans accessible to various businesses.

• User-Friendly Interface: Easy to use, reducing staff training time.

• Comprehensive Feature Set: Offers a wide range of functionalities.

 

FeedMe Cons:

• Limited Advanced Reporting: Basic reporting is available, but advanced analytics may be limited.

• Customer Support: Could be more comprehensive.

• Customization Options: Limited customization options for specific needs.

• No clear capability for multi‑location or multi‑store control:  Lacks built-in tools for centralized management of multiple outlets or brands and does not support group-wide menu syncing or consolidated BI reporting across multiple stores.

FeedMe offers a robust POS solution with various features suitable for Malaysian restaurants. Its competitive pricing and user-friendly design are attractive, but potential users should consider the limitations in multi-outlet management, for FeedMe focused oncore features per outlet; advanced chain-level capabilities appear absent or very limited.

 

Source: POS Plans and Software Pricing | FeedMe

 

Head-to-Head Comparison: FeedMe vs Eats365

Choosing the right POS system in Malaysia requires careful consideration. Both FeedMe and Eats365 have a strong presence in the Malaysian market, but cater to different needs. Your decision will depend on factors like business requirements, operational complexity, and future growth plans.

 

Feature	FeedMe	Eats365
Pricing	RM39-129/month	RM99-199/month
Table Management	QR-based, Basic	Advanced with linking
Reporting	AI-enhanced, Basic	20+ Comprehensive reports
Integrations	Core essentials	13 Expansion modules
Customer Support	Reliable, Technical focus	Dedicated, Multilingual
User Interface	Simple, Multi-platform	Customizable, Feature-rich
Multi-store Management	Limited	Extremely scalable and centralized

 

Pricing Comparison:

FeedMe offers a more accessible entry point (starting at RM39/month), appealing to SMEs and traditional kopitiams. Eats365, while starting higher (RM99-RM199/month), offers a more comprehensive, integrated solution suitable for businesses aiming for significant expansion.

 

Features Comparison:

Table Management:

FeedMe offers functional table management with QR code ordering. Eats365 provides more sophisticated features like real-time updates, custom floor plans, and area management for complex layouts.

Order Management:

Both systems handle order processing efficiently. Eats365 excels in managing complex orders with combo creation, modifiers, and special requests, while FeedMe focuses on streamlining orders through QR codes and direct kitchen integration.

Reporting:

FeedMe provides essential reporting with AI-driven analytics. Eats365 offers granular reporting capabilities, including sales trends, inventory insights, and customer behavior analysis for data-driven decisions.

Integrations:

Eats365 boasts a broader ecosystem of integrations with delivery platforms, payment gateways, and loyalty programs tailored for Malaysia. FeedMe focuses on core integrations, particularly e-invoicing compliance.

Customer Support:

Eats365 provides dedicated account management, multilingual support, and phone assistance. FeedMe offers reliable support, with a strength in technical troubleshooting.

User Interface:

FeedMe's interface is simpler and intuitive, reducing training time. Eats365's interface is more customizable, offering advanced functionalities and multilanguage support.

Multi-store Management:

Eats365 is specially built for international and franchise use: supports multi-currency, multi-language, and global third-party integrations; while FeedMe lacks built-in tools for centralized management of multiple outlets or brands, and doesn't support group-wide menu syncing or consolidated BI reporting across multiple stores.

 

The best choice depends on your specific needs and growth priorities. Small to medium F&B businesses may find FeedMe's straightforward approach and competitive pricing beneficial. Larger operations or those planning rapid expansion might prefer Eats365's comprehensive ecosystem and scalability.

 

Elevate Your F&B Business with Eats365

Both FeedMe and Eats365 offer valuable features, but Eats365's comprehensive POS system, including CRM and robust reporting, provides a scalable solution for evolving needs. Contact Eats365 today for a demo tailored to your requirements.

 

FAQs on FeedMe vs Eats365

What are the key feature differences?

FeedMe offers essential POS features like QR code ordering and basic reporting. Eats365 provides advanced table management, multi-language support, CRM tools, and detailed reports – ideal for larger restaurants.

 

How does Eats365 support Malaysian restaurants differently?

Eats365 offers multi-language support, offline mode, and strong local customer support. It goes beyond FeedMe's core functionalities by offering integrated solutions for online ordering and multi-brand management.

 

How can FeedMe help small Malaysian F&B businesses?

FeedMe provides affordable plans, easy-to-use features, and free e-invoicing compliance tools, allowing small businesses to digitize efficiently.

 

How can Eats365 improve operational efficiency?

Eats365 enhances efficiency with advanced order and table management, detailed reporting, and multi-location control. Its offline mode ensures business continuity.

 

What should Malaysian restaurant owners consider when choosing?

Consider your budget, operational complexity, and growth plans. FeedMe suits smaller businesses seeking cost-effective solutions. Eats365 is better for larger businesses requiring advanced features and support.

 

How does Eats365 support customer engagement?

Eats365 leverages loyalty programs, CRM, and online ordering integration to foster stronger customer relationships.